Frequently asked questions
1. What is the difference between an 'Original' and a 'Canvas Print' or 'Art Print'?
An 'Original' is a unique, handmade artwork, while a Canvas Print or Art Print is a reproduction of the original artwork, printed on canvas or paper.
2. How long does it take for me to receive my order?
Orders are usually processed and shipped within 5 business days. Delivery time depends on the location, with a delivery time of 5-10 business days for domestic orders and up to 20 business days for international orders.
3. How can I track my order?
After shipment, you will receive a tracking number via email. You can use this number to track your order through the shipping service (e.g., PostNL, UPS, DHL).
4. Can I cancel or change my order after placing it?
We process orders quickly, but if you want to cancel or change your order, please contact us as soon as possible at info@deborahbeeatelier.com
5. Are the product colors on the website the same as in real life?
While we try to display the colors as accurately as possible, there may be a color difference due to screen settings or lighting.
6. What should I do if my order arrives damaged?
Please contact us within 7 days at info@deborahbeeatelier.com and send photos of the damage. We will send a replacement product or offer another solution.
7. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location, which you can see at checkout.
8. How can I pay for my order?
Payments can be made via Visa, Master Card, PayPal, iDEAL, etc. during the checkout process.
9. Can I get a refund if I am not satisfied with my product?
We offer a refund within 14 days of receiving your order if you are not satisfied. Return costs are at your own expense, unless the product is defective.
10. What materials are used for the products you sell?
We use high-quality materials, such as premium canvas for prints and high-quality art paper for paper prints.
11. How can I use a discount code?
During the checkout process, you can enter your discount code in the "Discount code" field to apply the discount.
12. How can I contact you if I have a problem with my order?
oYou can reach us by email at info@deborahbeeatelier.com or via our contact form on the website.
13. Do you offer 'Commissioned work'?
Yes, we offer 'Commissioned work'. Please contact us for custom artworks or specific adjustments.
14. What are the different sizes of artworks available?
We offer a wide range of sizes, from A4 and A3 to larger sizes such as 90x120 cm. Specific sizes can be made on request.
15. Can I have the artwork framed or customized in other ways?
Yes, we offer framing options and can customize artworks to your wishes. Please contact us for more information.